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An internal memo cited a siloed structure as the ride-hailing giant removed a tenth of its customer support roles for AI. (Image: Shutterstock)
Uber Fires 10% Of Its Support Team And Blames Its Own AI Push
Jul 23, 2026
Uber cut 10% of the jobs in its customer service arm on Wednesday, tying the reductions directly to its wider push into artificial intelligence. Key Points: Uber removed roughly 10% of roles in community operations, the unit that handles rider, driver and courier support. Remote employees on the aff

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